• Serving independent schools and colleges with since 1990

Technology Help Desk Customer Service Representatives ~ Full Time

Lutherville, Maryland
SAGE Dining Services®, a growing North American food service company serving independent schools and colleges, seeks an experienced FULL TIME Technology Help Desk Customer Service Representative to serve our community.  The position is in our gorgeous home office in Lutherville, MD, no travel is required.

Most interaction is via email, phone and remote support tools.  Your primary customer is SAGE managers across North America.

While not performing help desk functions, you will assist in the creation, deployment and support of SAGE developed hardware and software solutions.

Qualifications REQUIRED:
  • General understanding of internal components, both laptop and desktop
  • Ability to perform basic hardware replacements (Hard Disks, Memory)
  • Understanding of various modern cables and connectors (USB,VGA, HDMI)
  • Ability to install, configure, and troubleshoot direct connect and networked printers
  • Experience with Mozilla Firefox and other modern browsers
  • Experience troubleshooting Microsoft Office Suite applications
Operating Systems:
  • Experience troubleshooting Windows operating systems from XP through Windows 10
  • Experience a plus but not required: Mac OSX and/or Linux/Unix
  • General knowledge of popular mobile operating systems (Android, iOS)
Communication Capabilities:
  • Ability to communicate technical solutions to non-technical audiences
  • Active Listening
  • Friendliness
  • Confidence
  • Empathy
Education & Experience:
  • Developed critical thinking skills
  • Strong knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications preferred
  • Powershell script experience a plus
  • Two years help desk experience preferred
  • Knowledge of or strong desire to learn a Linux environment
What you get:
  • Vacation, holiday and sick time
  • Health/life/vision/dental/disability/401(k)
  • Compensation is based upon experience
  • Opportunities exist for career advancement
Our Home Office houses robust teams in technology, human resources, accounting, marketing, nutrition and purchasing that support a market of over 275 venues and more than 3000 field staff.  SAGE is a privately-owned company whose culinary talent, integrity, and transparency has fueled sustained organic growth.

Everyone grows with SAGE. We encourage our Team Members to learn new skills and take on more responsibility. We enthusiastically promote from within.

Check out our video. We know you’ll love it!

An Equal Opportunity Employer

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